FAQ – Frequently asked questions

As a new customer, how can I place an order?

Straightforward! Simply register here.

When registering, please note that you need to specify your own password. Once registered, you can place products in the shopping cart and send the order.

Where will I find CAD data?

First select a product (standard part) and configure it using the item "Build & Price". The CAD data can be downloaded in the box for the selected product.

All CAD data are provided free of charge.

Can I also order as a private person?

Yes. Simply register as described above under item "As a new customer, how can I place an order?"

Will Ganter also accept orders from countries outside Germany?

Orders from abroad will be accepted, of course. Price quotations and deliveries will be made by the appropriate national agency.

How can I call Ganter to ask questions or place my order?

Our service lines are open from Monday to Friday from 7 a.m. to 5:30 p.m.

Call us at: +49 (0) 7723 6507 0 – we'd be pleased to help

I need on-site advice for an application. Can someone from Ganter come round?

No problem! You’ll find our field staff member for your region here.

How do I get my password for registering?

You specify your own password.
If you are already registered and have forgotten your password, click here and you are able to send a new password to your e-mail address.

I have forgotten my password. What now?

If you are already registered and have forgotten your password, click here and you are able to send a new password to your e-mail address.

Can you send by express delivery?

Articles with the information "in stock" on the selection page can normally be delivered ex warehouse.
Our express service will dispatch orders within Germany received by 4:00 p.m. on the same day.
Additional costs will be charged.

It’s best to place your express order by calling us:

Service hotline +49 (0) 7723 6507-0

Is shipment tracking possible?

We can set up shipment tracking in your customer master data so that you can follow the status of your shipments at any time.

Please leave us here your contact data so we can send you an e-mail with your tracking number in the future.

Your contact

You are looking for a Ganter partner near you? Please select the country.

Ganter-Service

Our service team is available from Monday to Friday between 7:30 AM and 5:00 PM:

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